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Refund Policy: At Tunnel Vision we are dedicated to bring you exceptional quality products and services. We will work to assure maximum satisfaction, however Tunnel Vision does not accept returns or refunds on any merchandise with a logo, items that are decorated, customize projects or personalized goods. If there are errors on the product and it is proved that it was due to our lack of professionalism than we will offer you to replace the products however you will be responsible to pay for return shipment and re-shipment of them. What Information Do We Collect? | How Do We Use It? : When you order, we need to know your name, e-mail address, phone number, mailing address. This allows us to process and fulfill your orders and to notify you of your order status and also to follow up on your inquiries. We may also use the information we collect to occasionally notify you about important changes to the website, new Tunnel Vision products or services and special offers we think you'll find valuable. If you would rather not receive this information, please notify us. Make sure to notify us for each account or e-mail address you have provided us.